Firstly, a massive thank you to everyone for your continued support of Dashville through COVID-19.
We all know using credit codes is not an ideal situation, but in this situation, it allows us to keep the show on the road, so thanks for working with us.
Below is the short and curly on how to use the Customer Credit System. Please read this page first if you need assistance in using your credit for any Dashville event. There are some contacts at the bottom if you need further assistance.
I've used my credit, and can no longer go - can I get a re-issue of my credit?
No - please use your credit when you are ready/ comfortable to commit, as our refund policy is back to normal (i.e. we don't offer credit vouchers or refunds - this is on the Humanitix website). You could sell your ticket to a friend and we can do a name change.
I can't make The Gum Ball 2021, can I use my credit for another event?
Yes - feel free to use it for any Dashville event that is upcoming.
Can I use my 2020 ticket to get into The Gum Ball 2021?
No - You must use your credit code to purchase a ticket to The Gum Ball 2021. A 2020 ticket will not get you in at the gate! The Gum Ball was cancelled as was your ticket. All tickets were moved to Sky Ball which was also a victim of COVID. Tickets were then placed into personalised credit codes sent via email to each person who ordered. This means you have not lost any money, and are in credit for the same amount as your Gum Ball 2020 ticket order for future Dashville events like Thrashville, Skyline or The Gum Ball 2021.
Do I have a guaranteed ticket for Gum Ball 2021 if I have a credit code from 2020?
No - however we have sent a fair few emails encouraging credit holders to grab a 2021 ticket while they still exist. The Gum Ball is operating at a reduced capacity in 2021, so make sure you nab your ticket sooner rather than later to avoid disappointment!
So, can I buy a Gum Ball 2020 ticket off someone?
Please don't purchase a 2020 ticket- anyone selling a Gum Ball 2020 ticket is trying to be fraudulent. If you see a ticket for sale on a Facebook event page , this is a robot/scam account which is set up to sell fake tickets.
I want to purchase a Gum Ball 2021 ticket from someone I don't know, can I check that it's a legit ticket?
Yes - we can look up that person's name, order ID or email address. If the person is genuine, we can contact them to give authority to sell you the ticket, then do a name change in the Humanitix system so it is in your name. We'll leave you two to sort out the financials.
Have I received my credit code already?
Yes - Everyone who purchased a ticket for The Gum Ball 2020 received an email in June of 2020, however it may have gone to your junk/spam which often empties every 30 days. Be sure to check the email you used to purchase the tickets. You will need to search under our ticketing provider Humanitix.
I can't find my credit code, how can I find it?
Due to high demand, we resent all customer codes again 3/3/20 (remember to check your spam/junk). Make sure you search Humanitix (original code was sent from these guys) or Dashville (we went an email in March 2021) in your inbox.
I have my code, how do I use it?
Go to the ticketing page for the event you'd like to attend. Select your tickets, add in your details then head on over to payment. Go to your email from Humanitix and copy your personalised code (treat this like money, don't send it to anyone). In the gift card section at the top of the screen in the payment section, paste your code in and make sure it's the same as the Humanitix email. Click apply, and the amount will come off the total of your tickets. It goes without saying, but make sure you click purchase on your cart to wrap up your transaction.
I have left over credit, can I use the remaining amount on another order?
Yes - if you have a code that is more than the total of your cart then you can use the remaining amount later. Keep a note of how much you have left to use, alternately you can email us to check.
Does my code expiry?
No it doesn't, so you can rest assured your investment is good for more Dashville memories very soon.
I don't want credit, can I have a refund?
Unfortunately, we are not able to offer refunds, and trust us - we tried. We also did not want to keep your funds without any reimbursement. So we thought credit codes were the best bet - you get to come back to a future event with the same moneys and Dashville survives the pandemic. We appreciate everyone's understanding in the credit code roll out- we wouldn't be here today without our supportive music loving community. We'll forever be grateful.
If I have questions not answered here - who do I contact?
Erin is our friendly in house ticket gal, ready to assist you with any questions or problems. Erin can look up your code, or work out (almost) any issue. If Erin can't fix it she'll get onto Humanitix on your behalf. Mail her at firstname.lastname@example.org. Please be kind as we're doing our best to get through this together.
And that's it!
Thank you for reading along.
Any questions please let us know.
See you at a Dashville event very soon...
Team Dashville xx
THE GUM BALL 2021 TICKETS ON SALE
Gum Ball 2021 tickets are on sale now - follow the link